Resume

PROFESSIONAL EXPERIENCE                           

MAGIC KINGDOM VACATION PLANNER                                                       June 2014-Present
Disney College Program                                                                              Walt Disney World Resort

·          Assist in the selection of ticket media to find the best-fit ticket and create magical moments for Guests

·          Trained in Selling Relationship Magic, Automated Ticking System, and cash handling procedures

·          Use Disney training to handle Guest objections and provide exceptional Guest service through the Four Keys Basics

·          Achieved bronze level of sales with exceptional sales of annual pass products

TRAVEL MARKETING ASSOCIATE                                                             June 2012-May 2014
World Wildlife Fund                                                                                                    Washington, DC

·          Produced annual marketing plan for affinity travel program for the world’s leading conservation organization

·          Contributed to marketing ventures that led to 42% increase in number of bookings in 2013

·          Managed communication calendar and social media outreach for travel blog, Facebook page, and Pinterest page

·          Wrote and edited articles for ecotourism blog with over 36,000 monthly views

EVENTS INTERN                                                                                            June 2012-August 2012
Samuel Riggs IV Alumni Center                                                                              College Park, MD

·          Used Events Management System to recommend and reserve event space for clients

·          Supervised wedding rehearsals, business meetings, and social events held in the space

·          Created Facebook marketing plans to increase reach per day by 1,000 page views

DEVELOPMENT INTERN                                                                          February 2012-May 2012
NARAL Pro-Choice Maryland                                                                                Silver Spring, MD

·          Researched and analyzed over 50 potential donors to identify candidates for large donations

·          Collected information on possible grants in order to increase organization’s funds

·          Rewrote and formatted online sourcebook to make it more modern and accessible

VOLUNTEER EXPERIENCE

CHIEF OF STAFF                                                                                                May 2013-May 2014
Student Government Association                                                                     University of Maryland

·          Recruited and managed 10 members of the presidential cabinet to fulfill presidential initiatives

·          Conduct weekly cabinet meetings and biweekly one-on-one meetings with each cabinet member

·          Managed $25,000 contract with newspaper distribution company to establish collegiate readership program

PRESIDENT                                                                                                    October 2010-May 2014
Help Center Peer Counseling and Crisis Intervention Hotline                     University of Maryland

·          Trained in active listening, counseling skills, and crisis management to act as counselor for student-run hotline

·          Elected president of 80-person organization and staffed 18 shifts to cover 64 hours per week of hotline operation

·          Led mental health campaign resulting in the university committing $5 million to campus mental health services

·          Managed on-the-job training and created training guidelines for new counselors

EDUCATION

Bachelor of Science, MARKETING & MANAGEMENT                                                  May 2014
Robert H. Smith School of Business, University of Maryland                                    College Park, MD

·          Omicron Delta Kappa Leadership Honors Society

·          President’s Scholarship recipient

·          University Honors citation

·          Kappa Lambda Xi Multicultural Sorority

SKILLS

·          Produced and hosted successful podcast with over 2,000 subscribers and 250,000 downloads

·          Software: Microsoft Word, Excel, PowerPoint, Access, iWork, SPSS, Events Management System, Advance BSR

·          Web: Facebook, Twitter, Pinterest, Tumblr, Google Analytics, WordPress, Ruby on Rails and Rhythmyx Content Management Systems